MFA announced today they have earned Inavero’s 2015 Best of Accounting® Award for client service excellence.
Winners of the prestigious Best of Accounting award receive client satisfaction scores that almost double the industry average, proving they truly stand out amongst competitors for providing a remarkable client experience. MFA received satisfaction scores of 9 or 10 out of 10 from 67 percent of their clients, significantly higher than the industry’s average of 49 percent.
“We are proud and honored to be recognized in this way particularly because this feedback comes from our most trusted partners, our clients,” said Carl Famiglietti, Managing Partner of MFA. “We use this feedback to influence the decisions we make as a Firm, in order to ensure we are responsive to our clients’ needs and delivering on the things they value most.”
“Popularity of experience-based online reviews is at an all time high and continues to be the bar at which we hold companies accountable,” said Inavero Founder and CEO, Eric Gregg. “Winners of the Best of Accounting Award not only place their clients’ experience with their company in high regard by proactively asking for feedback, they have the scores to prove that they provide remarkable service, topping the charts within the accounting industry. When you're looking for the right accounting firm to partner with, the winners of this award are the ones to call. We're proud of the accomplishments of our 2015 award recipients."
Inavero’s Best of Accounting is the nation’s only service excellence award for the accounting industry that leverages third party validated survey responses from accounting firm clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which accounting firms deliver the highest quality of service to their clients.
About MFA – Moody, Famiglietti & Andronico:
MFA – Moody, Famiglietti & Andronico, LLP is a proactive CPA and consulting firm located north of Boston with national and global reach. Since 1981, clients have relied on MFA’s exceptional tax, audit and consulting services, but have stayed with us year after year because of our value as a proactive and trusted business advisor. Our over 140 professionals, including 17 partners, facilitate growth for our client base by going beyond ‘nuts and bolts’ accounting and supporting them with deep expertise, critical guidance and strategic advice when they need it most.
Rooted in service quality research for accounting, staffing, insurance, and law firms, Inavero’s proprietary online surveying software leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with professional service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.
Are you interested in working with us or learning more about the services that MFA has to offer? Contact us today.