Our Commitment to
Client Satisfaction

What is NPS?

Net Promoter Score (NPS) is a customer loyalty metric that is based on one simple question — how likely is it that you would recommend [our Firm] to a friend or colleague? Clients respond on a 0-to-10 point rating scale and are categorized as follows:

What is NPS

While the average company earns an NPS score of 10 to 15, companies delivering an exceptional customer experience achieve scores of 50 to 80. A small handful of companies have achieved an NPS score of 70 or higher, which has been defined as "World Class." Within the accounting industry, the average score is 31 while the benchmark for a “Best of Accounting” NPS score is 60.

Click here to see the results for MFA's most recent survey,

Want to learn more about our commitment to client satisfaction? We would like to hear from you, call us at (978) 557-5300 or email us.

Note: NPS benchmark information obtained from www.npsbenchmarks.com.

CURRENT NPS SCORES

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