OUR CLIENTS

Client Testimonials MFA Client Service Philosophy Client Satisfaction

WHO WE SERVE

THE MFA CLIENT SERVICE PHILOSOPHY

THE MFA CLIENT SERVICE PHILOSOPHY
  • > True, Collaborative Partnership
  • > Extensive Partner Involvement
  • > Highly Responsive Engagement Teams
  • > Engagement Team Continuity
  • > Proactive Approach and Entrepreneurial Spirit
  • > No Surprises
  • > Vigilant, Timely Service
  • > Delivery of Proven, Best Value Solutions

OUR COMMITMENT TO CLIENT SATISFACTION

 

The MFA Companies has partnered with a 3rd party satisfaction survey firm in order to gather crucial input directly from our clients to help us gauge how well we are meeting their needs. The results are highly valued as the feedback directly impacts the decisions we make as a Firm.

We utilize a Net Promoter Score (NPS) metric to get a clear measurement of our performance through our clients’ eyes. As part of our ongoing commitment to client service, we have dedicated a client satisfaction team within our Firm. This team's sole purpose is to review all client feedback, benchmark it against past, current and future data, and develop a strategic roadmap for continually reinforcing a culture of exceptional client service.

Current NPS Scores WHAT IS NPS

Client Testimonials

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